Our field and data processing teams provide quality data collection and processing for many overseas research agencies, including global players such as TNS Global & Nielsen. We have our teams of interviewers who can cover both urban and rural areas within Thailand and Cambodia. And we can arrange for data collection in other areas of ASEAN also.
We have our own trained interviewing teams who collect data through all mediums using our branded data collection company. Our consumer-friendly name and growing brand awareness among consumers ensures quality for our Clients and trust from the consumers that we interview or collect data from.
Face to face interviews
We retain our own team of reliable and trained interviewers to cover Thailand & Cambodia. We also have a reliable team based in Cambodia and Laos for the growing number of clients who conduct research in these locations. Face-to-face can be conducted through street intercept, using quota sampling, or house-to-house with pure random sampling, or Central Locations.
Telephone interviews
Whether your interviewing needs are one-off large samples or smaller weekly ones, we have the call centre resources to efficiently conduct phone interviews. We also provide audio recordings of interviews for Quality Checks or for Client?s own training purposes, should it be required. We would not always recommend phone interviewing in Thailand & Cambodia, and these are normally undertaken for short B2B surveys or when the client can provide names of Customers. But as with all our projects, we will recommend the most appropriate methodology.
Self-Complete/Mail surveys
Occasionally, our Clients have a need for surveys that are self-completed by Customers or potential Customers, and returned by post or central collection. We can provide our Clients with a complete service from mailing out and namelist management to the collection and data processing of any self-completed questionnaires.
Online surveys
We can provide our Clients with hosted online surveys through our Customer portal at www.TheCommentBox.io or use a panel of Customers to invite them to take part in short surveys online. Your Customers can even be given a co-branded Comment Box card and invited to take an online survey at their leisure, with the promise of reward at the end of it. This method is perfect for targeting high-income shoppers or very niche consumers who would otherwise be hard to find for an interview. Your sales staff simply ask the target shopper to visit the unique URL that is provided on the namecard in order to give their quick feedback, and be able to focus on any specific product or service this Customer has experienced.
Comment Cards & Comment Box
All of us have seen the comment boxes that are placed in restaurants, shops & hotels around the world. This is something that most businesses conduct themselves, but we offer a new and fresh approach to analysing and reporting on the traditional DIY comment cards within a business. We not only help to save on your own staff resources but bring our professional and experienced approach to the reports.
Customers place completed cards into our sealed and branded Comment Box, our staff collect the comment cards weekly (untouched by store staff and with no cards removed!), process the data and send weekly reports. These reports will be unbiased, professional and add more insight than a company currently obtains using an old-fashioned internal approach. This option can also be used to collect returned surveys from your own Customers, handed out to them and completed at leisure in their own home, then on their return to your shop they are slipped into our bright and tasteful Comment Boxes placed within your retail areas.